Can't sign in to Dispatch
Quick fixes when /dispatch-portal/login isn't working.
Dispatch uses per-user email + password. If you can't get in, walk through these in order.
- Confirm you're at /dispatch-portal/login (NOT /admin/login or any other portal door — Dispatch's URL is longer than most).
- Check caps lock and spelling. Passwords are case-sensitive.
- If this is your first login, use the temporary password an admin gave you. You'll be forced to change it.
- Use 'Forgot password?' for a reset link by email (single-use, 30-minute expiry).
- Check spam if the reset email doesn't arrive. If it's still missing, your operator may have the wrong email on file.
- If you see 'account disabled' or 'locked', contact your operator.
Why this mattersDispatch is its own isolated scope. Admin tokens do NOT satisfy Dispatch endpoints automatically — that's intentional, because dispatch records are referenced during utilisation reviews and need clean per-user attribution.
Do NOT type your Dispatch password into another portal's login form. Each portal has its own login. The Dispatch URL is /dispatch-portal/login — longer than HR's or Shop's — and confusing it with another portal door is the single most common first-week login mistake.
Bookmark /dispatch-portal/login on day one. It's the longest portal URL and the easiest to misremember. Lockouts self-clear in 15 minutes if you do hit one.