Dispatch Staff — First Week
What a new Dispatcher, Fleet Coordinator, or Operations Oversight staffer does in their first week.
Welcome to Dispatch. The Dispatch portal is how MASCI coordinates equipment across active projects. Your first week is mostly listening, mapping mental models to physical units, and learning the rhythm of how the field, the shop, and the office disagree about where equipment is.
- Day 1 — Receive your Dispatch credentials from an admin. Sign in at /dispatch-portal/login and complete your forced password change.
- Day 1 — Sit beside the current dispatcher for the morning push. Don't speak. Just watch how they decide which call to take first.
- Day 2 — Visit at least two active jobsites. See the equipment with your own eyes before trusting any system report. Memory of the physical units pays off for months.
- Day 2-3 — Shadow one full job-to-job movement event from release through arrival. Note where the system view and the reality diverged.
- Day 3-4 — Read the last 30 days of discrepancy reports between field and dispatch. Patterns matter more than individual incidents.
- Day 4-5 — Read the deep Dispatch training articles once. They're long; skim and bookmark.
- End of week 1 — Identify the one project that keeps generating reconciliation issues. Plan a site visit for week 2.
Why this mattersDispatch is upstream of every asset decision the rest of the platform makes. A first-week dispatcher who reconciles honestly is worth more than a ten-year veteran who hides discrepancies to keep numbers clean. Build the habit early: write what's true, even when it's messy.
Field crews trust dispatchers who answer the phone. Spend your first week answering every call within two rings, even if you can't solve it yet. 'I don't know, let me find out' beats 'I'll call you back' every time.
What happens next
- By week 2 you should be running routine movement events independently
- By week 4 you should be reconciling field discrepancies on your own
- Bookmark 'Daily Report Basics' (public) — that's the field-side surface feeding what you see