Can't sign in to Field Leadership
Quick fixes for both Field Leadership doors — per-user portal and legacy shared-password gate.
There are two Field Leadership doors and they need different things at sign-in. Figure out which one you're at, then follow the matching checklist.
Which door am I at? If the form asks for an EMAIL and a password, you're at the per-user portal (/field-leadership/portal/login). If it asks for only a password, you're at the legacy shared-password gate (/field-leadership/login).
Per-user Portal — /field-leadership/portal/login (your company email + your individual password):
- Confirm you're at /field-leadership/portal/login (not /field-leadership/login).
- Use the company email HR or Admin issued you — not a coworker's, not a personal email.
- If you were issued a temporary password and never signed in, the portal will force you to change it on first sign-in.
- Forgot the password? Use the Forgot Password link on the login page, or ask HR/Admin to reset it. The reset issues a fresh temporary password and invalidates the old one immediately.
- Still rejected? Ask HR/Admin to confirm your account is active. Deactivated accounts cannot sign in.
Legacy Shared-Password Gate — /field-leadership/login (crew-wide password for read-only crew documents only):
- Confirm you're at /field-leadership/login (the shared-password door).
- Verify spelling and caps-lock state — the shared password is case-sensitive.
- If you already have an Admin or PM token (you've signed in to /admin/login or /pm/login earlier in this session), the legacy gate accepts those automatically.
- Close the browser tab and reopen if a previous token is interfering.
- Ask your direct supervisor or the office for the current shared password if it has been rotated.
Why this mattersBoth doors exist on purpose. The per-user portal carries operational accountability — every action is signed in your name. The shared-password gate exists for crew read-only document access where individual identity isn't needed. Most operational work belongs at the per-user door.
Do NOT type the shared crew password into the per-user portal (or vice versa). Wrong door + wrong password is what causes most repeat sign-in failures. Look at the form first; if it asks for an email, you need your per-user credentials.
Once you sign in successfully at either door, your browser holds a session token. You don't need to re-enter credentials again that same shift unless you close the tab or the session expires.